Cloudv Phantom Premium Portable Vaporizer Frequently Asked Questions
Q: How do I switch on the Phantom Premium?
A: You can turn on your vaporizer by pressing the button 3 times in a row and the button will turn red to indicate that the device is heating.
Q: How will I know that the Premium is ready to be used after I load it up with dry herbs?
A: The light will turn solid green once it is heated up to the lowest preset temperature of 190 Celsius (374F) and this means you are ready to go
Q: What colours are available for the Phantom Premium?
A: The Phantom Premium comes in 8 different colours, pretty cool 🙂
Q: What kind of heating method does the Phantom Premium use?
A: The Phantom Premium uses a convection heating method.
Q: How much dry herbs can I load up in the Phantom Premium?
A: The heating chamber can hold up to 0.3 – 0.4 grams of dry herbs.
Q: How big the chamber is?
A: The diameter of the Stainless Steel chamber is 0.89cm (0.35”) and 2.1cm (0.825”) high
Q: Is there any automatic shut off feature on this device?
A: To help preserve the battery life of the device, the unit will shut off after 3 minutes.
Q: What is the heating chamber made of?
A: The Phantom Premium comes with a food grade stainless steel chamber.
Q: Do I need to grind my herbs fine first, what do you recommend?
A: We recommend using finely ground dry herbs with your Phantom Premium.
Q: What are the dimensions of the Phantom Premium?
A: The Premium is 2.1cm (0.83”) deep, 17cm (6.7”) high and about 130 grams.
Q: Can I use the Premium with e-liquids?
A: The Phantom Premium is a dry herb vaporizer, you cannot use it with e-liquids.
Q: What is included in the Phantom Premium package?
A: It includes the CloudV Phantom Premium Unit, a USB Charging Cable, a Packing Tool, a Pair of Tweezers, a Cleaning Brush and the Owner’s Manual.
Q: What makes the Phantom Premium different from the old Phantom?
A: The old Phantom has a removable battery with only 1 temperature setting, while the Phantom Premium has built-in battery with 3 temperature settings.
Q: So where is the Phantom Premium made?
A: The Phantom Premium is manufactured in China and designed in the U.S.
Q: I love the CloudV pen vapes, do you sell them?
A: Please head over to the CloudV category page to check out our latest dry herb vape range from CloudV.
Q: What heating method does CloudV utilize with their herbal vaporizers?
A: CloudV herbal vaporizers use Convection heating method. Watch this video to learn more about convection and conduction heating methods.
Q: Does this vaporizer come with a digital display?
A: There is no LED display on the Phantom Premium. Check out the below products, if you are after a pen vape with digital display.
Q: Does the Phantom Premium vape pen come with a USB charger?
A: Yes you are right, you can just easily charge it from your computer anytime.
Q: How do I know I have the genuine Phantom Premium?
A: Here at VapeFuse we are proud to supply the original Cloud Vapes. Check the bottom of your Premium, all products come with a specific serial number.
Q: Where can I find the charging port of my Phantom Premium vape pen?
A: The charging port is at the bottom of the device.
Q: I would like to have a peek on the overall-performance of the Phantom Premium Vape before I purchase it, where can I find it on your website?
A: Sure, please visit this page or simply watch the full video below:
Q: How I can I change the temperature level on my Phantom Premium?
A: Press and hold the button for a couple of secs, if it’s flashing Blue it means the Premium is heating up to the middle pre-set temperature level which is 210 Celsius (410F). Once it’s solid blue you are ready to vape.
Q: How can I change from the mid to the highest pre-set temperature level?
A: Just press and hold the button a little bit and it will start flashing Red and then will turn to solid red, which means the Premium reached the 230 Celsius (446F).
Q: What are the pre-set temperatures of the Phantom Premium?
A: It comes with 3 heating levels:
190°C (374F) – Green for Low temperature
210°C (410F) – Blue for Medium temperature
230°C (446F) – Red for High temperature
Q: Which temperature level do you recommend to use?
A: It usually depends on the herbs you vaporize, as different herbs have different vaporizing temperatures. You can find the optimal vaporizing temperatures for each herb we carry under the ‘Specifications’ tab on the product pages.
Q: How long does it take to heat up the unit?
A: It takes about a minute to heat up before it flashes solid blue.
Q: How do I switch from one temperature range to another?
A: To change settings, press the button and hold until the light changes color.
Q: How long do I have to charge the unit before I use it for the first time?
A: Please charge your Phantom Premium for at least 6 hours before the first use.
Q: Can I use this vaporizer while it’s charging?
A: To protect the battery and to help extend its lifetime, it’s not recommended to use the Premium while you are charging it.
Q: How long does it take to completely charge the unit?
A: It really depends on how regularly you use the device, generally it takes about 3 hours.
Q: Is the battery inbuilt?
A: Yes, the Phantom Premium comes with a built in battery and is not changeable.
If you are after a device with a replaceable battery, check out the CloudV Phantom.
Q: I’m looking at getting a Phantom Premium with a Glass Attachment. What can you offer me?
A: We offer the Phantom Premium with Glass Globe and Aqua Bubbler for a discounted price. Check them out here.
Q: How do I use the Aqua Bubbler with this device?
- Remove the vaporizer from the bubbler.
- Turn upside down the Bubbler and fill in with water.
- Turn it around and start drawing to trap the maximum amount of water.
- And just put it back on the metal base.
Q: Does the package come with a free Glass Globe?
A: The Glass Globe is not part of the kit, however, you can get one here.
Q: What’s the difference between the Glass Globe and the Aqua Bubbler?
A: The Glass Globe Attachment is allowing more cooling space for the vapor for an enhanced vaporizing experience. While the Bubbler due to the possibility of adding water into the glass piece, helps to smooth the vapor, which feels really nice to your throat. For more info check them out here:
Q: Hey, my cat was chewing on my charger…Can I grab a new one?
A: Yeah sure not a problem, just click here and you’ll be redirected to the charger product page.
Q: I have an old version Premium with the non-lock mouthpiece, do you have a Glass Globe for this model?
A: Yep sure, we still have a couple of them left, just click here for more details.
Q: I have a CloudV Phantom, are you selling a replacement battery for that model?
A: Sure thing, just click here and grab yours today.
Q: Hey, do you have an external battery charger in stock for the Phantom?
A: Yes we do have it.
Q: How often do I need to clean this vaporizer?
A: It is recommended to clean both the chamber and the mouthpiece after every use.
Q: How do I clean the chamber and the mouthpiece?
A: Wait about 30 mins or so to cool your unit down. Don’t switch the unit on while you are cleaning it. Grab the Tool Kit and remove the vaporized herbs from the chamber after taking the mouthpiece off. Just brush the screen and chamber with the Cleaning Brush included in the package. With a cloth wipe up your mouthpiece.
Q: Does the Phantom Premium come with warranty?
A: Sure, for your peace of mind the Phantom Premium is covered by 1-year limited warranty.
Q: I cannot switch my device on, the on/off button just does not work. Any troubleshooting?
A: It is most likely that your Premium is faulty. Don’t worry, just lodge your warranty claim here, and we’ll do our best to get back to you as soon as possible.